FAQs
Answers, kept simple.
Find the essentials for wallets, deposits, transfers, account security, and MYB Cash support.
Frequently asked
Start here before contacting support.
01How do I verify my identity?+
Open Account in the MYB Cash app, choose Verification, and follow the identity-check steps. Verification helps protect your account and unlocks financial actions.
02How quickly do transfers arrive?+
Transfers between MYB Cash users are immediate. External bank and mobile-money transfers depend on the receiving institution and provider confirmation.
03Can I fund MYB Cash with mobile money?+
Ghana cedi wallets can be funded through supported mobile-money networks. The app shows the exact approval instructions for each deposit.
04Can I send to a bank or mobile-money wallet?+
Supported GHS wallets can send to Ghanaian bank accounts and mobile-money wallets. Available routes are shown before you enter recipient details.
05Can I cancel a completed transfer?+
Completed transfers cannot normally be reversed. Always review the recipient, destination, and amount before confirming.
06What can I do with crypto?+
MYB Cash supports portfolio tracking and, where available, buying, selling, swapping, sending, receiving, and peer-to-peer trading.
07How do I reset my PIN?+
Go to Account, then Security, and choose Change PIN. Follow the prompts to set a new four-digit PIN.
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